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KMID : 1157520150110020061
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International Journal of Clinical Preventive Dentistry
2015 Volume.11 No. 2 p.61 ~ p.66
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Determination Factors of Dental Clinics of Foreigners Residing in Korea
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Hwang Su-Yeon
Goong Hwa-Su
Kim Ki-Eun
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Abstract
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Objective: This study is aimed to be used as basic data to strengthen the competitiveness of dental services by investigating the satisfaction and the will to reuse dental services targeted at foreigner revisit with experience of domestic dental care.
Methods: This study was conducted as a survey from November 31, 2014 to February 23, 2015 with some foreigners residing in Korea. The subjects of this study were 121 foreign residents in Korea. For questioning items, structured questionnaire was used. It was composed of 23 questions.
Results: Among respondents, the more the age of low satisfaction, the lower were satisfied. This is the very reason that older patients have higher level of expectation for service than younger patients do. Satisfaction measurement for reservation & payment process was the highest in respondents who had stayed in Korea for 5 years (3.66%) and in respondents who had health insurance. It was found that scheduling appointment and making a payment were the main factors affecting patients to revisit followed by satisfaction rating the facilities.
Conclusion: To attract more foreigners residing in Korea, efficient systems for scheduling appointment and dental insurance system for foreigners residing in Korea need to be developed. In the other institutions, we must be ready for communication for resolving language barrier between respondents.
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KEYWORD
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dental services, foreigners residing in Korea, satisfaction rate
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